Customer Service Representative

Job Summary

The Customer Service Representative (CSR) is responsible for ensuring a positive dining experience by providing exceptional customer service, handling guest inquiries, resolving complaints, and maintaining a welcoming atmosphere. This role involves direct interaction with customers, coordinating with restaurant staff, and ensuring customer satisfaction through prompt and professional service.

Essential Duties/ Responsibilities

1. Guest Interaction & Hospitality

• Greet and welcome guests warmly upon arrival.
• Assist customers with menu inquiries, recommendations, and special requests.
• Handle reservations and seating arrangements efficiently.
• Ensure guests have a pleasant experience from arrival to departure.

2. Order Management & Service Efficiency

• Take and process orders accurately, ensuring special requests are communicated to the kitchen.
• Monitor order status and ensure timely delivery of food and beverages.
• Handle takeout and delivery orders, ensuring accuracy and timely pickup.

3. Complaint Handling & Issue Resolution

• Address customer concerns and complaints promptly and professionally.
• Escalate unresolved issues to the Customer Service Manager or Restaurant Manager.
• Follow up with guests to ensure satisfaction with service recovery efforts.

4. Cash Handling & Billing Assistance

• Assist customers with bill inquiries, payments, and receipts.
• Handle cash, credit card transactions, and any discounts or promotions responsibly.

5. Cleanliness & Restaurant Ambiance

• Ensure the dining area, waiting area, and restrooms remain clean and presentable.
• Monitor restaurant atmosphere, including lighting, music, and temperature, for guest comfort.

6. Customer Relationship Management & Loyalty Programs

• Encourage guest participation in loyalty programs and promotions.
• Collect and record customer feedback to improve service quality.
• Maintain a positive relationship with regular customers to enhance brand loyalty.

Requirements and skills

• Ability to work efficiently in a fast-paced work environment
• Communication Skills: Strong verbal and written skills to interact with customers professionally.
• Problem-Solving Skills: Ability to handle guest complaints calmly and effectively.
• Teamwork: Work closely with restaurant staff to ensure smooth operations.
• Multitasking Ability: Handle multiple tasks in a fast-paced environment.
• POS System Knowledge: Basic understanding of point-of-sale (POS) systems is an advantage.
• Professionalism & Courtesy: Maintain a friendly and customer-focused attitude.
• Applicants must live within Asaba

Pay: ₦100,000.00 - ₦120,000.00 per month

Education:

• Higher National Diploma (Required)

Experience:

• Customer Service Representative: 1 year (Required)

Location:

• Asaba (Required)

Work Location: In person