Customer Service Representative

Description

Minuteman Plumbing, Heating & Cooling is a growing, veteran-owned residential service company serving Greater Boston and the South Shore. We are hiring a Customer Service Representative for our call center. You will be the first voice customers hear, book service calls, and keep the schedule full. No call-center experience required; we will train the right person. Hourly base plus performance bonus, with a realistic on-target earnings range of $25 to $40 per hour.

Key Responsibilities

• Answer inbound calls and book service appointments at an 85%+ booking rate
• Handle roughly 20 to 40 inbound calls per day
• Make 20 to 50+ outbound calls per day to fill the schedule and follow up
• Keep the dispatch board full and balanced
• Capture accurate customer and job details in ServiceTitan
• Deliver a warm, professional first impression on every call
• Hit individual and team goals tied to bookings and board-filled percentage

Skills, Knowledge & Expertise

• Friendly, clear phone presence and a customer-first attitude
• No prior phone or call-center experience required; we will train the right person
• Comfortable with computers; ServiceTitan experience a plus
• Organized, dependable, and able to multitask in a busy call center
• Must pass a pre-employment background check
• Based on-site in Hingham, MA

Benefits

• Health Insurance
• Dental Insurance
• 401(k) Retirement with Company Match
• Paid Time Off
• Referral Program
• Paid Training
• And so much more...

About Minuteman Plumbing, Heating & Cooling

Minuteman Plumbing, Heating & Cooling isn’t just about fixing pipes: we’re a locally owned, people‑first team. We started with a promise to deliver quality craftsmanship and exceptional value to homeowners, and we fulfil this promise by hiring, training, and empowering the best people in the business.

Join us and you’ll get hands‑on training, supportive mentorship and industry-leading benefits such as a 401(k) match, health insurance, paid time off and professional development assistance. You’ll work with colleagues who do what’s right for customers and one another, take pride in every job and treat every home as if it were our own.

Bring your talent, drive, and integrity, and we'll provide the tools, training, and resources you need to build an impactful career with Minuteman!