Customer Service Representative

About Us:

Family-run, tech-driven, heart-centred.

As Western Canada’s premiere school photography company, we’re all about providing a premium experience and beautiful photographs to students of all ages. We’re looking for candidates who love working with people and know the value of providing a great customer experience.

Position Overview:

This position is a seasonal contract from September 1, 2026 - April 30, 2027 with the possibility of extending. Part-time and full-time positions are available with the possibility of coming back the next school year. This is an in-office position.

Key Responsibilities:

• Customer Interaction: Interacting with customers via phone, email, chat, or in person to provide information and resolve issues. Handling inquiries, complaints, and feedback effectively and professionally.
• Problem Solving: Identifying customer needs and helping them to resolve problems promptly. Using knowledge of company products and services to provide accurate information and recommendations.
• Team Collaboration: Collaborating with other departments to resolve complex customer issues. Sharing customer feedback and insights with management.
• Communication: Communicating and coordinating with colleagues as necessary to resolve customer issues. Keeping accurate records of customer interactions and transactions.

Requirements:

• Education and Experience: High school diploma or equivalent. Previous experience in customer service or a related field preferred.
• Communication Skills: Excellent verbal and written communication. Ability to listen actively and empathize with customers.
• Technical Proficiency: Proficiency in using customer service softwares, CRM systems and other relevant tools preferred. Comfort with navigating multiple systems simultaneously.
• Schedule Flexibility: We value work-life balance and understand the importance of flexibility. This position requires availability for flexible scheduling, including evenings and weekends,

Benefits:

• $19.50/hour
• Performance-based bonuses
• Growth opportunities within our company

How to Apply:
Submit your resume, a brief cover letter and references.

As an equal-opportunity employer, we welcome folks of all genders, identities, orientations and abilities to apply. All applicants must be based in the lower mainland and legally eligible to work in Canada. Since we work with children and minors, successful applicants must pass a criminal record check.