Customer Service Representative

Who you are

• High school diploma or equivalent
• Minimum of one (1) year of inbound call center experience in a high call-volume environment
• Fluency in English and Spanish (verbal and written), including the ability to communicate clearly and professionally in both languages
• Ability to type at least 35 words per minute accurately
• Strong verbal and written communication skills
• Demonstrated ability to remain calm and professional in high-stress situations
• Ability to work flexible shifts
• Must pass a criminal background check and sanctions screening
• Experience working with Medicaid, Medicare, or Non-Emergency Medical Transportation (NEMT) guidelines
• Knowledge of health insurance programs and benefits
• Experience serving geographically and culturally diverse populations
• Dedicated, quiet, well-lit workspace free from interruptions
• Notebook or desktop computer with minimum processing speed of 1.6 GHz and 16 GB usable RAM available
• High-speed wired broadband internet: minimum 150 Mbps in a dedicated environment or 300 Mbps in a shared environment (backup provider preferred)

What the job involves

• At SafeRide Health, we restore access and dignity to care by ensuring transportation is never a barrier to medical treatment
• As a Bilingual Customer Service Representative, you will support English- and Spanish-speaking members, providers, and health plans requesting non-emergency medical transportation (NEMT)
• This role plays a vital part in ensuring equitable access to care by delivering accurate scheduling support and compassionate service to diverse communities nationwide
• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans in both English and Spanish
• Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion
• Confirm member eligibility and review transportation benefits
• Respond to member inquiries regarding transportation services in both languages
• Identify and assess members’ additional needs and escalate when appropriate
• Intake and document member concerns and complaints in accordance with internal guidelines
• Collaborate with internal departments to resolve real-time service issues
• Perform other duties as assigned

Benefits

• We Invest in You: Competitive pay, annual bonus opportunities, and equity options mean you share in our success.
• Health Comes First: Comprehensive medical, dental, and vision coverage for you and your family—plus programs to support your mental and physical well-being.
• Flexibility to Do Your Best Work: We’re remote-first, giving you the freedom to work where and when you’re most effective.
• Time for What Matters: Generous PTO, holidays, and parental leave help you recharge and be there for life’s important moments.
• Grow With Us: Training, mentorship, and opportunities to explore new roles so you can keep building your career here.
• Celebrated, Always: We notice the wins—big and small—and celebrate your impact along the way.
• Purpose You Can Feel: Every project and every task here connects to improving access to care for the people who need it most.