Customer Service Representative

1. About Banksia Health

Banksia Health is an Australian healthcare technology and operations company building modern, patient-focused digital healthcare services.

Through our growing network of telehealth brands, including Zenith Clinics and Greenwell Clinics, we connect patients with qualified Australian practitioners and support the full healthcare journey—from patient intake and clinical consultations through to ongoing care, treatment coordination and follow-up.

Our mission is to make private healthcare more accessible, reliable and easier to navigate while maintaining strong standards of clinical governance, patient privacy and regulatory compliance.

We do not believe healthcare technology should replace clinical judgement. It should give practitioners better systems, give patients a clearer experience and allow care teams to operate safely at scale.

We are now looking for an experienced Customer Service Representative to enhance the customer service experience.

2. The Role

As a Customer Service Representative, you will be the first point of contact for our patients, ensuring they receive outstanding service and support. You will assist with inquiries, customer care support, and help maintain our commitment to delivering the highest quality care.

3. Key Responsibilities

• Provide exceptional customer service by responding to customer inquiries and concerns via phone, SMS and email.
• Assist customers with placing orders and ensuring they receive the correct products in a timely manner.
• Maintain accurate records of customer interactions and orders in our system.
• Collaborate with the dispensary and inventory teams to resolve any order-related issues.
• Contribute to the development of customer service processes and best practices as the department grows.
• Collect feedback from customers to help improve service quality.

4. Required Skills and Experience

• Previous experience in customer service or a related field.
• Strong communication skills and a friendly, patient-focused demeanour.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Flexibility to work early mornings and weekend shifts as needed. (Australian Hours)

5. Why Join Banksia Health

• Help build technology used across a growing Australian healthcare platform.
• Work on meaningful systems supporting real patients, practitioners and care teams.
• Work remotely with an experienced, internationally distributed team.
• Contribute to a business expanding across brands, healthcare categories and markets.

6. Application Process

If you are passionate about providing excellent customer service and want to be part of a dynamic team making a difference, we want to hear from you! Please submit your CV, and we’ll get back to you as soon as possible.

Applications can be sent to:

[email protected]

Banksia Health is committed to building a professional, inclusive and high-performing team. Applications will be assessed based on demonstrated capability, relevant experience and alignment with the responsibilities of the role.

Benefits:

• Flexible schedule
• Opportunities for promotion
• Work from home

Application Question(s):

• What is your required notice period or earliest available commencement date?
• What is your monthly salary expectation?

Work Location: Remote