CUSTOMER SERVICE REPRESENTATIVE

Job Title: CUSTOMER SERVICE – SALES SUPPORT

Location: 30th Flr., World Trade Exchange Building, Binondo, Manila, Philippines

Job Type: Full-Time

Company: Yatari Express Philippines Inc. (YEPI)

About Us: Yatari Express Philippines Inc. (YEPI) is a premier leader in the freight forwarding industry in the Philippines, recognized by the Philippine Shipper's Bureau as one of the Top 50 Freight Forwarders. With over two decades of expertise, we offer comprehensive logistics solutions tailored to the unique needs of our clients across diverse industries. Our commitment to continuous improvement and strategic partnerships enables us to deliver superior service and adhere to the highest international standards.

Job Summary: As a Customer Service – Sales Support, you will assist the sales team in maintaining strong client relationships, handling customer inquiries, coordinating shipment requirements, and ensuring timely and accurate processing of sales and logistics-related documents. You will also serve as a key point of contact between clients, the Sales Team, and Operations by providing shipment updates, following up on pending requirements, preparing quotations and reports, and addressing customer concerns promptly.

Key Responsibilities:

• Assist the Sales Team in responding to customer inquiries and requests.
• Coordinate with clients regarding shipment schedules, requirements, quotations, and updates.
• Monitor shipment status and provide timely updates to customers.
• Prepare and organize quotations, sales documents, reports, and other necessary paperwork.
• Coordinate with internal departments and overseas agents to ensure smooth shipment processing.
• Follow up on customer requirements, pending documents, and shipment concerns.
• Maintain accurate and updated customer and sales records.
• Provide after-sales support and assist in resolving customer concerns.
• Help identify opportunities to improve customer satisfaction and sales support processes.
• Perform other sales and customer service-related tasks as assigned.

Qualifications:

• Bachelor’s degree in Customs Administration, Marketing, Logistics, or a related field.
• Experience in customer service, sales support, freight forwarding, logistics, or a related industry is an advantage.
• Fresh graduates are welcome to apply.
• Strong communication and interpersonal skills.
• Customer-oriented, organized, and detail-oriented.
• Ability to multitask and work under pressure.
• Proficient in Microsoft Office applications.
• Willing to learn and work in a fast-paced logistics environment.

Language Skills

• Good command of written and spoken English.
• Ability to communicate effectively with local and international clients.

What We Offer:

• Competitive salary package.
• Commission-based incentives.
• Opportunities for career growth and professional development.
• Comprehensive training in freight forwarding and logistics operations.
• Exposure to local and international clients and business partners.
• A dynamic and collaborative working environment.