Customer Service Representative

Benefits:

• 401(k)
• Health insurance
• Paid time off

Customer Service Representative – Billing & Collections

We are seeking a Customer Service Representative to join our growing pest control company. This position combines customer service, scheduling, billing, and collections responsibilities.

The ideal candidate is professional, organized, comfortable speaking with customers, and able to handle billing and collection conversations confidently while maintaining excellent customer relationships.

Key Responsibilities

Customer Service & Scheduling

• Answer incoming customer calls and emails in a professional and friendly manner.
• Schedule, reschedule, and confirm pest control services.
• Assist customers with questions regarding pest activity, treatments, service agreements, and technician visits.
• Handle customer complaints and work toward timely resolutions.
• Communicate with pest control technicians regarding customer requests and service issues.
• Follow up with customers after service when needed.
• Maintain accurate customer information and service records.

Billing & Collections

• Prepare and send invoices for pest control services.
• Review customer accounts for outstanding balances.
• Post payments accurately to customer accounts.
• Contact customers regarding past-due invoices and outstanding balances.
• Make professional collection calls and send payment reminders.
• Set up payment arrangements when authorized.
• Investigate billing disputes and work with customers to resolve discrepancies.
• Coordinate with management regarding delinquent accounts and collection issues.
• Assist with recurring billing for pest control service agreements.
• Maintain accurate accounts receivable records.

Administrative Support

• Assist with daily office operations.
• Prepare billing and collections reports for management.
• Communicate with technicians and management to resolve customer account issues.
• Perform other administrative duties as needed.

Qualifications

• 2+ years of customer service, billing, accounts receivable, or collections experience preferred.
• Strong verbal and written communication skills.
• Comfortable handling difficult customer conversations and collection calls.
• Strong attention to detail and organizational skills.
• Ability to multitask in a busy office environment.
• Professional and friendly phone manner.
• Computer proficiency and experience learning new software systems..
• Ability to work independently and as part of a team.