Customer Service Representative

Company Overview

At O.N.E. Transport Group, we do more than move packages; we drive Alberta's commerce. For over 18 years, our team has been the backbone of our success, providing expert logistics and warehousing services to every corner of the province.

We see every delivery as a vital link, and we empower our employees to deliver with safety, efficiency, and pride.

• We Invest in Our People: We are deeply committed to creating a safe, supportive, and fulfilling work environment where you can thrive.
• We Value Integrity: We are proud of our Alberta roots and are dedicated to building strong, positive relationships within the communities we serve.
• We Are a Team: We succeed together by focusing on reliability and excellent service.

Job Title

Customer Service Representative

Employment Type

Full Time - Permanent

Work Schedule

Monday to Friday, 7:30AM-4:30PM

Afterhours coverage on rotation required-- Nights and weekends

Job Overview

The Customer Service Representative will engage with customers to understand their needs and provide effective solutions. This individual will collaborate closely with the operations and accounting teams to ensure a seamless experience. As a key point of contact, the Customer Service Representative plays a vital role in delivering a positive customer journey from order placement to delivery, supporting our commitment to excellence and satisfaction.

Responsibilities and Duties

• Respond to incoming calls in a courteous and timely manner, providing assistance or directing inquiries as needed.
• Assisting customers by answering questions, and providing additional information related to the products, services provided and promote our product offering when appropriate during customer interactions.
• Communicating with customers regarding their order status and any updates via phone call or email.
• Scheduling appointments for customers of when their orders will be picked, shipped and delivered.
• Reviewing orders for accuracy
• Preparing customer invoices, processing customer payments and trip pricing for our drivers.
• Maintaining records of customer interactions in our "OnTime" system. This includes but is not limited to customer notes, quotes, orders, etc.
• Assisting in the front desk duties as and when required.
• Performing other duties as assigned by management.

Job Requirements

• Reliable and punctual.
• Should have reliable transportation to get to/from work.
• Review and abide by company policies and procedures.
• Able to prioritize and multitask effectively.
• Good time management and organizational skills.
• Able to follow directions.
• Comfortable working in a fast-paced environment.
• Comfortable performing repetitive tasks.
• Hard-working and team player.

Qualifications and Skills

• Strong written and verbal communication skills with a demonstrated ability to effectively interact with a variety of people at all levels of the organization. This includes but is not limited to; telephone communication, listening skills, oral communication skills, interpersonal skills, conflict resolution skills and decision-making skills.
• A high level of initiative and self-motivation along with a willingness to learn new skills within the organization as needed by management.
• Aptitude for problem solving in a fast-paced environment with a high degree of accuracy and attention to detail as well as an ability to work under pressure in a high-volume production environment where quality is a top priority.

Certifications/Requirements

• High school diploma or GED.
• Proficient in Microsoft Office Suite, including Teams, Excel, and Word.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals. We do not discriminate based on race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, sexual orientation, or source of income.

Pay: $21.00 per hour

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Vision care
• Wellness program

Language:

• English (required)

Location:

• Calgary, AB T2C 5A4 (required)

Work Location: In person