Customer Service Representative

Customer Service Representative | Metroll Minto Join one of Australia's leading manufacturers and suppliers of quality steel building products. Metroll is a trusted name in the Australian construction and manufacturing industry, supplying roofing, cladding, rainwater, structural and fencing products across the country. We are currently seeking a motivated and customer-focused Customer Service Representative to join our team at Minto and play a key role in delivering exceptional service to our valued customers.

About The Role As a Customer Service Representative, you will be the first point of contact for customers, providing professional support and ensuring a positive customer experience from initial enquiry through to order fulfilment.

Working closely with the sales, production and operations teams, you will assist customers with product enquiries, quotations, order processing and delivery coordination.

Your responsibilities will include:

• Responding to customer enquiries via phone, email and face-to-face interactions
• Preparing quotations and processing customer orders accurately and efficiently
• Providing product information and support to customers, builders, contractors and trade partners
• Coordinating with production and logistics teams to ensure timely delivery of orders
• Managing customer records and maintaining accurate data within company systems
• Resolving customer issues and enquiries in a professional and timely manner
• Building and maintaining strong relationships with new and existing customers
• Assisting the sales team with administrative and customer support activities

About You To be successful in this role, you will bring:

• Previous experience in customer service, internal sales, administration or a similar role
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational skills
• The ability to manage multiple priorities in a fast-paced environment
• Confidence using Microsoft Office and computer-based systems
• A positive attitude with a strong commitment to customer satisfaction

Desirable

• Experience within manufacturing, construction, building products or industrial industries
• Knowledge of steel building products or the construction industry
• Experience working with customer, sales or order management systems

Why Join Us? When you join Metroll, you will enjoy:

• The opportunity to join a well-established Australian manufacturing business with a strong reputation
• Stable, full-time employment based in Minto
• A supportive team culture and collaborative work environment
• Ongoing training and professional development opportunities
• The opportunity to build a long-term career within a growing national organisation

If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Apply now and become part of the Metroll team. Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities. Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening. If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.