Customer Service Representative

• Attractive salary package.
• Monday to Friday hours.
• Exciting opportunities for career growth to replace Opportunities to grow as the business continues to expand.

If you work in customer service within the building or window industry, you’ll know the role is about far more than answering phones.

It’s about solving problems, helping customers keep projects moving, and working with a team that understands the pace of the industry.

At Southern Star Windows & Doors, our business is growing - and that growth is creating opportunities within our Customer Service team.

We are currently looking for an experienced Customer Service Representatives to join our team as we continue to expand.

About Us

Southern Star is one of Australia’s leading manufacturers of timber and aluminium windows and doors.

Our Group includes:

• Southern Star Aluminium Windows & Doors
• Canterbury Timber Windows & Doors
• Southern Star Glass
• Mana Doors

Over many years we’ve built strong relationships with builders of all sizes, and homeowners across Australia, and demand for our products continues to grow.

As a result, we are expanding our customer service team to ensure we continue delivering the level of support our customers expect.

The Role

Customer Service sits at the centre of our business.

Our team works closely with customers, production and internal teams to ensure projects run smoothly and questions are answered quickly.

Your day will involve:

• Responding to customer enquiries via phone and email
• Helping customers with product information and order details
• Working with customers to keep their projects running smoothly
• Investigating and resolving issues quickly and professionally
• Working closely with production and internal teams to get things done
• Keeping accurate records of interactions and updates
• Building strong relationships with our customers who rely on us

It’s a fast-moving environment where clear communication and good judgement make all the difference.

What We’re Looking For

We’re looking for people who take pride in their work and enjoy helping customers.

Ideally you will have:

• Experience in a customer service role, within window and door manufacturing, construction or the building industry
• Strong communication skills and confidence speaking with customers
• The ability to stay organised and solutions-focused in a busy environment
• A genuine team mindset — we support each other here
• Solid computer skills and comfort using systems and software
• Industry experience is highly valued, but attitude and approach matter just as much.

Why People Join Southern Star

People join Southern Star because they want to be part of a business that is stable, growing and focused on the long term.

• A supportive and experienced team environment
• A well-established Australian manufacturing business
• Ongoing training and development
• Opportunities to grow as the business continues to expand
• Competitive salary based on experience

Interested?

If you’re working in customer service and would like to be part of a growing Australian manufacturer with a strong future, we’d love to hear from you.

Apply now and tell us a little about yourself.