Customer Service Representative

A good customer experience is rarely complicated. It’s being welcomed properly, listened to, given a straight answer and leaving feeling like someone has actually helped.

We’re growing our Manchester team and looking for a Customer Service Representative who brings patience, personality and a practical approach to solving problems. You’ll meet customers face-to-face at live events and promotional locations, make sure they have what they need and represent our clients to a high standard.

No two interactions are the same. That’s what makes the role interesting, and why your ability to think on your feet will matter.

What You’ll Be Doing

• Welcoming customers at events, pop-ups and customer-facing locations
• Answering questions clearly, accurately and with a helpful attitude
• Guiding customers through products, services and campaign information
• Listening to concerns and finding the right solution or next step
• Making sure customers feel recognised, informed and looked after
• Supporting the smooth running of customer activity throughout the day
• Sharing useful feedback from customers with the wider team
• Keeping customer areas organised, professional and inviting

The Person We’re Looking For

• Someone who genuinely enjoys helping people
• A clear, confident communicator who listens as well as they speak
• Calm, patient and professional when things get busy
• Reliable, organised and happy to take responsibility
• Comfortable working as part of a close-knit team
• Available to work full-time, Monday to Friday

Experience in customer service, hospitality, retail, reception or events is welcome, but it isn’t essential. We’ll provide the training, you just need to bring the right attitude.

What’s in It for You

• Full training and ongoing coaching
• A weekday role, with weekends free
• Competitive pay and performance-based incentives
• A friendly, supportive team in Manchester
• Hands-on experience in customer engagement and event delivery
• Development opportunities in customer experience, events and team leadership

Make a Difference From Day One

If you want a role where being helpful, dependable and great with people is genuinely valued, apply now for our Customer Service Representative position.

Pay: £14.00-£16.00 per hour

Benefits:

• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person