Customer Service Representative

Job Overview

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary Range: $35,000.00 - $40,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)
Career Growth Opportunities
Hands on Training

Requirements

• Currently possess a Property & Casualty insurance license 440
• Successful sales background.
• Bilingual, fluent in both English and Spanish is beneficial.

Responsibilities

A P&C CSR handles policy servicing, billing questions, claims assistance, documentation, renewals, and customer communication. They support producers, maintain accurate records, navigate carrier portals, and help retain clients through excellent service and cross‑selling opportunities.

About Us

At Francisco Ortiz - GreatFlorida Insurance, we believe in safeguarding what matters most to you. As a welcoming leader in the insurance industry, we prioritize building lasting relationships with our clients and our team. Our mission is to provide personalized, comprehensive coverage that meets diverse needs while fostering a supportive work environment. Join us in our commitment to excellence and community, where your skills are valued and your growth is nurtured. Discover a fulfilling career with us today!