Customer Service Representative

Are you friendly, fast-paced, and passionate about creating a great customer experience? We’re looking for a Customer Service Representative to deliver a delightful experience for every customer while booking jobs into our 3-day board. If you thrive on communication, problem-solving, and helping the team win, this role is for you.

Big Task Provide every customer with a delightful experience while booking jobs into the 3-day board and supporting the team’s scheduling success.

What You’ll Do

• Handle inbound calls, outbound calls, chats, and online leads
• Book appointments efficiently using the 3-day board
• Deliver consistent service using the Six Steps of a Call
• Support Home Care Club members with scheduling and renewals
• Complete follow-up calls and administrative tasks as needed

KPIs

• Raw inbound call booking rate of 37%+
• Average handle time between 3–4.5 minutes
• Quality score of 80%+
• Minimum of 35 inbound touches per day

What You Bring 2–3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.

Our Core Values Love. Team. Professionalism. Today. Mission Statement To be ever building the professionalism, integrity, and honor of the trades.