Customer Service Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Location: Branson Agency – West Caldwell, NJ 07006
Schedule: Full-Time | Monday to Friday

About this job

Allstate Agency is seeking a disciplined and resilient Customer Service Representative to support our sales team.

This role is best suited for someone who is comfortable spending most of the day connecting with people by phone, approaches each conversation with resilience and enthusiasm, and strives in a performance environment.

Your primary responsibility will be generating opportunities for our licensed agents by engaging prospects, creating interest, and setting qualified appointments. Success in this role comes from consistency, work ethic, and the ability to stay focused despite frequent rejection.

Responsibilities

• Make outbound calls to current and prospective clients
• Introduce our services and generate interest in quotes and consultations
• Qualify prospects and gather key information for sales agents
• Schedule appointments and transfer qualified opportunities
• Follow call structure while maintaining a natural and confident tone
• Track activity and results in CRM or agency systems
• Meet or exceed daily and weekly call volume and lead generation targets

Qualifications

• Prior experience in connecting with others by
• Strong communication skills and confident phone presence
• Self-disciplined, dependable, and results-driven
• Basic computer skills and familiarity with Microsoft Office Strong work ethic and ability to perform in a metrics-driven environment

Benefits

• Paid on-the-job training No weekends

About the Branson Agency

The Branson Agency is an established agency that has built its reputation on integrity, value and fair dealing.
We operate in a personal environment where our staff is our most important asset.
You'll enjoy working modern clean environment were treating others, the way you'd like to be treat is a priority.