Customer Service Representative

Customer Care Representative

Location: Noida
Employment Type: Full-time

Job Summary

We are looking for a customer-focused Customer Care Representative to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience. The ideal candidate should have good communication skills, a professional attitude, and the ability to handle customers patiently.

Key Responsibilities

• Handle customer queries through calls, email, chat, or other communication channels.
• Understand customer concerns and provide appropriate solutions.
• Resolve complaints efficiently while maintaining a positive customer experience.
• Maintain accurate records of customer interactions and transactions.
• Follow company processes, policies, and service standards.
• Coordinate with internal teams to resolve customer issues when required.
• Follow up with customers to ensure satisfactory resolution.
• Meet defined quality, productivity, and customer service targets.
• Maintain professionalism and a positive attitude during customer interactions.

Requirements

• Graduate / 12th pass depending on role requirements.
• Excellent verbal communication skills.
• Good Hindi and English communication.
• Customer-oriented approach with good listening skills.
• Basic computer knowledge and ability to work with CRM/software systems.
• Ability to handle pressure and difficult customer situations.
• Freshers are welcome to apply.

Preferred Skills

• Good interpersonal and problem-solving skills.
• Patience and empathy while dealing with customers.
• Ability to multitask.
• Willingness to work in rotational shifts, if applicable.

What We Offer

• Competitive salary.
• Performance incentives, where applicable.
• Training and career growth opportunities.
• Positive and professional work environment.

Interested candidates can share their updated CV at 9821942179

Pay: ₹17,500.00 - ₹21,000.00 per month

Work Location: In person