Customer Service Representative

The Company
Our client is a well-established industrial manufacturing business, supplying high-quality products to a broad customer base across Australia. Known for their reliability and strong service standards, they operate in a fast-paced, team-focused environment and pride themselves on delivering practical solutions and consistent support to their customers and distributors.

The Role

• Handle customer orders, quotes, and enquiries via phone and email, ensuring accuracy and timely turnaround
• Support customers and distributors with product, freight, and billing queries in a professional and helpful manner
• Troubleshoot issues and see them through to resolution, escalating where required
• Work closely with sales and operations to track orders, deliveries, and provide updates
• Maintain accurate data entry across systems (SAP/ERP) while managing multiple tasks and priorities
• Build and maintain strong customer relationships through consistent and reliable service

About You

• Previous experience in customer service or internal sales within manufacturing, industrial, or related environments
• Strong attention to detail with the ability to manage multiple priorities
• Confident using systems such as SAP or similar ERP platforms
• Excellent communication skills and a proactive, solutions-focused approach
• Ability to work collaboratively across teams

**What’s On Offer?**This is a Monday to Friday role (8:00am – 4:00pm) based in Eagle Farm, QLD, offering onsite parking, a supportive team environment, and the opportunity to grow your skills within a stable and expanding industrial manufacturing business.

If this opportunity sounds of interest, please APPLY or contact Hannah Nellist at Blackbook Executive on (03) 9823 7407 9823 7407) for a confidential discussion.

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