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Customer Service Representative

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Onsite

Customer Service Representative

Jumbo Force

Customer Service Representative

Skills

CRM

2 months ago

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Important information


Contract type:

Freelance / Contract

Salary:

AED 36,000 – AED 42,000 / year

Location:

Dubai - United Arab Emirates

Work mode:

Onsite

Published on:

21 August 2026

What they need


  • Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
  • Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
  • Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
  • Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.

Desired Candidate Profile

  • Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
  • 1-3 years of customer service experience in logistics,
  • Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.

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