Customer Service Representative

该职位来源于猎聘 Key Responsibilities:

• Finish daily on time and meet all related requirements regarding Quality Management System and EHS Management System.
• Work with related functions to process and manage key customer orders accurately and in a timely manner using Oracle systems, meet customer requirements via routine order cycle management and supply chain activities.
• Manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints.
• Support OTIF (On-Time-In-Full) performance monitoring and reporting.
• Collaborate with the commercial team to understand customer requirements and adapt service support accordingly.
• Escalate critical issues or recurring service failures and participate in root cause investigations.
• Provide order-related data analysis upon request.
• Continue optimizing CSR workflow efficiency with automation tools. Qualifications & Requirements:
• Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
• 5 Yrs CSR or planning related experience related with MFG / Industrial.
• Experience in working with ERP systems (Oracle/SAP preferred).
• Excellent written and spoken communication skills in English.
• Exposure to data analysis and automation tool utilization.
• Strong interpersonal skills and ability to manage stakeholders across different functions.
• Detail-oriented with a proactive, problem-solving mindset.
• Comfortable working in a fast-paced, matrixed environment.