Customer Service Representative

Start With One Conversation. Build Skills That Take You Further.

We're looking for motivated people to join our Glasgow team as Customer Service Representatives. If you're confident speaking with people and want an opportunity where your development is taken seriously, this could be a strong starting point.

This is a customer-facing role with direct interaction throughout the day. You'll learn how to understand customer needs, communicate effectively, solve problems, and contribute to a high-quality customer experience.

What You'll Be Doing

• Speak directly with customers and understand what they need.
• Provide clear information and helpful solutions.
• Build professional relationships through positive conversations.
• Handle customer enquiries and routine concerns.
• Support customer engagement and promotional activities.
• Work alongside colleagues to maintain excellent service standards.
• Record relevant customer information accurately.
• Share customer feedback and ideas with the wider team.
• Develop your communication and commercial skills through practical experience.
• Take on additional responsibilities as your confidence grows.

We're Looking For Someone Who Is

• Confident and comfortable meeting new people.
• Friendly, approachable, and a good listener.
• Positive, reliable, and professional.
• Interested in developing communication and customer relationship skills.
• Comfortable working in a busy, people-focused environment.
• Willing to learn and accept feedback.
• A strong team player with a proactive attitude.
• Looking for genuine long-term progression.

No previous experience is required. Experience in customer service, retail, hospitality, sales, events, or other customer-facing roles is helpful but not essential, as full training will be provided.

What You'll Get

• Competitive annual salary plus performance-based bonuses.
• Structured training and ongoing coaching.
• Regular feedback and development support.
• Opportunities to learn from experienced managers.
• Clear internal career progression.
• Leadership development opportunities.
• Recognition and performance rewards.
• Team development and networking activities.
• A supportive and inclusive working environment.

Your Growth Starts Here

Good customer interactions build more than customer relationships — they build careers.

Every day gives you the opportunity to strengthen your communication, problem-solving, relationship-building, and commercial skills. As you demonstrate your potential, you can take on greater responsibility and explore progression into Senior Customer Service, Team Leadership, Sales, Business Development, Operations, and Management.

Apply Today

If you're looking for an entry-level opportunity where you can learn, contribute, develop, and build towards something bigger, we'd love to hear from you.

Apply now for the Customer Service Representative position in Glasgow.

We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.

Pay: £14.00-£16.00 per hour

Benefits:

• Free parking
• Gym membership
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person