Customer Service Representative

Job Purpose Glacier FarmMedia (“GFM”) is a dynamic company in the Canadian agriculture industry. We connect with farmers through regional and specialty media franchises, a listings marketplace for the sale of farm equipment, leading industry events like Ag in Motion and Canada’s Outdoor Farm Show and customized offerings for Weather and Market analysis and insights.

As the CSR, you will work in the Winnipeg office and play an important role in supporting Farmer Services operations efforts. You help ensure strong customer service delivery, efficient office coordination, and consistent in-office coverage for collaboration and to ensure workplace safety.

Duties And Responsibilities

• Conduct outbound calls to media subscribers and classifieds customers
• Manage inbound inquiries related to subscriptions, billing, account updates, and product information
• Ensure a high level of professional service and escalate issues as required
• Maintain accurate and up-to-date customer records within CRM systems
• Assist with administrative tasks, support workflow processes and team operations
• Efficiently manage internal documentation, data entry, reporting, and process tracking
• Assist with invoice preparation, payment tracking, reconciliations support, and coordination with finance teams
• Help coordinate cross-departmental projects and internal initiatives to ensure deadlines and objectives are met
• Support planning, coordination, and execution of events and post-event follow-up activities
• Identify opportunities for improving service processes and workflow efficiencies
• Contribute to special projects, initiatives and event planning

Qualifications

• Strong communication skills
• Professional phone manner and customer-focused mindset
• Proficiency in Microsoft Office
• Highly organized with strong attention to detail
• Proactive, dependable, and collaborative team player
• Willing and able to work full-time in an in-office environment

Working Conditions

• Full-time, in-office role in Winnipeg.

Please note, other duties may be assigned at the sole discretion of the Employer, a member of the Executive Leadership Team and/or the manager.  Duties and responsibilities, reporting relationships and direct reports are subject to change as the business changes at the sole discretion of the Employer.  Should significant changes occur, a renewed job description will be shared with the employee.