Customer Service Representative

We're looking for a well-rounded Customer Service Representative who is comfortable working independently while also working within a team dynamic. The ideal candidate is someone who has a good foundation in dealing with people and communicating effectively with the general public but also has a thirst for learning and developing new skills. This is a full-time, in-person position focused on delivering exceptional customer experiences through face-to-face interactions.

As a Customer Service Representative, you will serve as the first point of contact for customers, helping them understand available products and services, answering questions, and ensuring a positive experience from start to finish. We are looking for individuals who enjoy working with people, communicating effectively, and contributing to a team-oriented environment.

Responsibilities

• Provide outstanding customer service through in-person, face-to-face interactions.
• Answer customer questions and provide information on products and services.
• Build positive relationships with customers and ensure a professional experience.
• Resolve customer concerns and escalate issues when necessary.
• Maintain accurate records and follow company procedures.
• Collaborate with team members to achieve individual and company goals.
• Participate in ongoing training and professional development opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Positive attitude and customer-focused mindset.
• Ability to work well independently and as part of a team.
• Problem-solving and organizational skills.
• Previous experience in customer service, hospitality, retail, sales, or related fields is a plus but not required.

What We Offer

• Paid training.
• Growth and advancement opportunities.
• Supportive, team-oriented culture.
• Leadership development and mentorship.
• Performance-based incentives.
• Full-time schedule.

If you're looking for a rewarding opportunity to grow your communication skills and build a long-term career in a people-focused environment, we encourage you to apply today!

Pay: $17.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Work Location: In person