Customer Service Representative

Affogato Europa Cafe opened its doors with a clear mission: to bring exceptional European coffee and traditional Balkan flavors to the heart of Fredericksburg.

Our family-run café is a labor of love. Pastries are handmade by our mom using cherished family recipes, and every detail — from a perfect espresso to a made-to-order panini — is crafted to offer guests something genuine and comforting.

Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, foster strong relationships, and contribute to a seamless customer experience. This position offers an engaging environment where your communication skills and office management expertise will shine, making a real difference in our clients’ satisfaction and loyalty.

Responsibilities

• Manage incoming calls using multi-line phone systems with professionalism and courtesy, providing prompt assistance to clients and visitors
• Handle customer inquiries via phone, email, and in person, delivering clear information and effective solutions
• Maintain organized records through accurate data entry, filing, and updating client information using productivity software such as Microsoft Office and spreadsheets
• Support office operations by managing calendars, scheduling appointments, and coordinating meetings with excellent time management skills
• Assist with clerical tasks including proofreading documents, preparing Word processing files, and maintaining filing systems to ensure smooth office workflow
• Utilize technical proficiency in computer skills, including familiarity with QuickBooks for invoicing or billing processes when applicable
• Demonstrate strong organizational skills by managing multiple tasks efficiently while maintaining attention to detail in all client communication and administrative duties

Qualifications

• Proven experience in customer service or front desk roles within an office environment with at least one year of clerical or administrative experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with strong typing and data entry skills
• Familiarity with multi-line phone systems, office management procedures, and general computer literacy
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Excellent phone etiquette coupled with strong organizational skills to manage schedules and client communication seamlessly
• Ability to handle sensitive information discreetly while maintaining professionalism under pressure
• Previous experience with customer support tools such as spreadsheets or productivity software is preferred

Join us in creating a welcoming environment where your organizational talents and customer service expertise will make a meaningful impact! This paid position offers an opportunity to grow your career while supporting our mission of delivering outstanding client experiences.

Pay: $22.83 - $27.50 per hour

Work Location: In person