Customer Service Representative

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Looking for a challenging job in which you never know how your day will look like? And do you want to develop your knowledge and skills at a large, international organization with endless opportunities? As a Customer Service Representative at UPS, you certainly won’t have the standard customer service job you know. By being in direct contact with our customers, you establish and support a high level of customer satisfaction.

What you’ll do

Of course, customer satisfaction is very important to you. As a Customer Service Representative, you will be involved in answering phone calls and responding to emails, to answer transport and/or warehouse operations related questions and complaints. Your main focus is delivering a high-quality service by delivering and monitoring the end-to-end service request, dealing with primary escalations and defining the first level of solutions, escalating unresolved issues, and finding structural solutions for the reoccurring escalations.

You’ll start your day with monitoring existing orders and ensuring service is made. Does a customer want to know the status of their order? Then you inform them with the needed information. Next to that, you prepare and manage customer service calls and establish a strong working relationship with customers and vendors. Besides you’ll have a daily connection and cooperation with other internal functions. By using your sharp eye, you can spot reoccurring issues, after which you ensure that they are resolved on a structural level. In that way, you play an important role in improving our processes.

What you’ll get

• A fulltime position (Mon-Fri, 09:00-17:30);
• A competitive salary starting from €2,595 based upon work experience;
• 29 leave days based on a full-time position;
• Excellent benefits including 8% holiday allowance, travel allowance, company pension scheme, collective health insurance, and other insurance benefits, phone and laptop, and discount on your gym membership;
• An international work environment with opportunities to progress and grow thanks to our ‘promotion from within policy’;
• Ongoing learning and development opportunities;

What you’ll need

• At least a MBO 4 degree;
• Working experience in customer service;
• Strong analytical skills. Also, you’re well-organized, detailed, and accurate;
• Stress resistance and flexibility: you’re able to work under stressful circumstances and have basic project management skills.
• Fluency in English, both verbal and in writing, Dutch is an advantage.

Employee Type:

Fixed Term (Fixed Term)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.