Customer Service Representative

We are hiring a Customer Service Representative to join our team in the Victoria, BC office full-time. This role is ideal for a friendly, driven professional who enjoys fast-paced environments, solving problems with purpose, and contributing to a team that values both people and performance.

If you value authentic connection, take pride in delivering service that exceeds expectations, and are looking to join a high-performance team that supports your personal and professional growth - you may be exactly who we are looking for.

As the frontline of our customer experience, you will play a key role in building trust, delivering tailored support, and ensuring every interaction reflects our company’s unwavering commitment to quality and care.

What do the Customer Service Representatives do:

• Provide a positive and personalized customer experience to our customers and prospects
• Build lasting relationships by understanding each client’s goals and delivering personalized solutions
• Maintain accurate records of client interactions, feedback, and follow-up actions using internal systems
• Follow up with clients to ensure satisfaction after purchases and address any outstanding questions or concerns
• Present additional products or services that align with customer needs, offering added value and support
• Determine the most effective and efficient ways to address inquiries and resolve concerns
• Troubleshoot common issues with products or services, escalating complex matters when needed
• Collaborate with internal and external teams to ensure consistency and excellence in service delivery
• Stay informed on company offerings, updates, and promotions to confidently guide customers

What do the Customer Service Representatives gain:

• A supportive, professional work environment where collaboration and mentorship are at the heart of everything we do
• Personalized onboarding and hands-on training to set you up for success from day one
• Clear pathways for career growth, leadership development, and long-term advancement
• Competitive compensation with additional company perks, benefits, and incentives
• A people-first workplace culture that recognizes and rewards effort, initiative, and integrity
• The opportunity to be part of a company that genuinely values excellence, innovation, and the human experience

Successful candidate will have:

• High school diploma or equivalent, post-secondary education is a strong asset
• 2–4 years of experience in client-facing roles such as customer service, sales, or hospitality
• Excellent verbal and written communication skills
• A proactive, solutions-focused mindset and strong sense of ownership
• Effective problem-solving and active listening abilities
• Strong organizational skills with the ability to manage multiple priorities
• Availability for full-time, in-person work at our Victoria, BC office

Pay: $46,000.00-$63,000.00 per year

Work Location: In person