Customer Service Representative

About the role

We are looking for a customer-oriented and detail-oriented Customer Service Representative to provide excellent support to our clients. The successful candidate will be responsible for handling customer inquiries, processing orders, coordinating with internal departments, and ensuring a positive customer experience.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
• Assist customers with product inquiries, order processing, quotations, and order status updates.
• Build and maintain positive relationships with customers by providing timely and professional service.
• Coordinate with the Sales and Operations teams to ensure customer requirements are met.
• Resolve customer concerns and complaints by providing appropriate solutions and timely follow-up.
• Monitor customer orders to ensure accurate processing and on-time delivery.
• Maintain accurate customer records and update information in the company's CRM or database.
• Prepare reports and documentation related to customer transactions and service requests.
• Identify opportunities to recommend additional products or services that meet customer needs.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Communications, or any related field.
• At least 1 year of experience in Customer Service, Sales Support, or a related role is preferred.
• Experience in handling B2B clients or industrial products is an advantage but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Proficient in Microsoft Office applications and CRM systems.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Detail-oriented, organized, and customer-focused.

Work Schedule

• Monday to Saturday
• 9:00 AM – 6:00 PM
• Full-time, On-site