Customer Service Representative

Job Summary

Kindly, check the position and offer while applying.

We are seeking a highly organized and proactive customer service representative to support our real estate team with day-to-day operations. The ideal candidate will have excellent communication and organizational skills, be detail-oriented, and be comfortable managing multiple tasks in a fast-paced environment. This role is essential in ensuring smooth office operations while providing outstanding support to clients and agents.

Key Responsibilities

• Create, update, and manage property listings across various real estate platforms.
• Respond to customer inquiries via phone, email, and messaging platforms in a professional and timely manner.
• Handle inbound and outbound calls with clients, property owners, and prospective buyers or tenants.
• Conduct online research on properties, market trends, competitors, and relevant industry information.
• Maintain accurate client and property records in the company's CRM and filing systems.
• Prepare, organize, and process real estate documentation and administrative paperwork.
• Schedule appointments, property viewings, and meetings.
• Coordinate with agents, landlords, developers, and other stakeholders as required.
• Assist with marketing materials, property advertisements, and social media updates when needed.
• Perform general administrative duties, including data entry, document management, email correspondence, and office support.
• Support the team with additional administrative tasks as assigned.

Requirements

• Own Visa required
• Previous experience in an administrative or office support role (real estate experience is an advantage).
• Excellent verbal and written communication skills.
• Strong customer service and telephone etiquette.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Experience using CRM systems and online property portals is an advantage.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask, prioritize workload, and meet deadlines.
• Professional, reliable, and able to work independently as well as part of a team.

What We Offer

• Attractive commission opportunities based on performance.
• Opportunities for professional growth and career advancement.
• Ongoing training and development.
• A supportive and collaborative team environment.
• Exposure to a dynamic and growing real estate business.

Pay: AED2,000.00 - AED3,000.00 per month

Work Location: In person