Customer Service Representative

Are you ready to turn your interest in technology and customer interaction into a rewarding, people-focused career? Our team is dedicated to helping customers stay connected through reliable wireless solutions in partnership with AT&T, one of the most recognized names in the industry. As a Customer Service Representative, you’ll play a key role in guiding customers toward the right wireless services while contributing to a supportive, results-driven team.

We’re seeking motivated individuals who enjoy working directly with people, simplifying technology, and delivering a positive customer sales experience in a fast-paced environment. The Customer Service Representative role is perfect for someone who values both service and performance.

Customer Service Representative Responsibilities

• Connect with customers to understand their wireless and connectivity needs
• Recommend AT&T wireless products, plans, and service options based on each customer’s goals
• Support the sales process by promoting services and helping customers make confident decisions
• Clearly explain product features, sales pricing, and service benefits in an easy-to-understand way
• Represent AT&T with professionalism and a customer-first mindset
• Use CRM systems to track customer interactions, maintain records, and manage follow-ups
• Collaborate with other Customer Service Representatives to share best practices and support team sales success

Customer Service Representative Qualifications

• Strong communication and interpersonal skills with the ability to build trust with customers
• Previous experience as a Customer Service Representative is a plus, but not required
• Interest in technology, wireless services, and helping customers find solutions
• Background in customer service, sales, or telecommunications is helpful but not necessary
• Goal-oriented mindset with the ability to thrive in a performance-driven environment
• Adaptability in a fast-paced, customer-focused setting
• Willingness to learn new products and stay up to date on wireless offerings

What We Offer Our Customer Service Representative

• Competitive base pay plus uncapped commission opportunities
• Performance-based bonuses and incentives
• Ongoing training and professional development
• Clear advancement opportunities within the company
• National holidays off

The Customer Service Representative position is ideal for individuals who enjoy working with people, solving problems, and building a long-term career in the telecommunications industry. As a Customer Service Representative, you’ll help customers stay connected while growing your skills in both customer engagement and sales. If you’re ready to join a high-energy team and make an impact, we encourage you to apply.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Health insurance

Work Location: In person