Customer Service Representative

Customer Service Representative

Location: Norway
Employment Type: Part-time, Full-time
Work Arrangement: Hybrid / On-site
Schedule: Monday–Friday, with occasional shift flexibility

About the Role

We are looking for a friendly, reliable, and customer-focused Customer Service Representative to join our team in Oslo.

In this role, you will be the first point of contact for our customers and will help ensure a positive experience across all communication channels. You will respond to customer questions, resolve issues, process requests, and work closely with internal teams to provide fast and effective solutions.

The ideal candidate is service-minded, patient, organized, and comfortable working in a fast-paced international environment.

Key Responsibilities

• Respond to customer inquiries by phone, email, and online chat
• Provide accurate and professional information about products, services, orders, and company policies
• Handle customer complaints and resolve issues efficiently and professionally
• Process orders, returns, refunds, cancellations, and service requests
• Follow up on open customer cases until they are fully resolved
• Record customer interactions and update information in CRM and internal systems
• Escalate complex cases to the appropriate department when necessary
• Coordinate with Sales, Logistics, Finance, and Operations teams to resolve customer issues
• Monitor customer requests and ensure timely responses
• Identify recurring customer issues and communicate feedback to relevant teams
• Maintain a high level of customer satisfaction and service quality
• Follow company procedures, data protection policies, and GDPR requirements
• Contribute to improving customer service processes and internal workflows

Requirements

• Previous experience in customer service, customer support, sales support, reception, or a similar role
• Excellent communication and interpersonal skills
• Customer-oriented and solution-focused mindset
• Strong organizational and time-management skills
• Ability to remain calm and professional when dealing with difficult situations
• Good attention to detail
• Comfortable working with CRM, ticketing, and other digital systems
• Good knowledge of Microsoft Office and Google Workspace
• Ability to work independently and as part of a team
• Willingness to learn new systems and processes

Languages

• Norwegian: fluent or professional working proficiency
• English: fluent
• Additional Scandinavian or European languages are an advantage

What We Offer

• Competitive salary based on experience and qualifications
• Permanent full-time employment
• Hybrid working opportunities
• Paid vacation and benefits in accordance with Norwegian employment conditions
• Pension scheme
• Health and wellness benefits
• Training and professional development opportunities
• Modern office in Oslo
• International and supportive working environment
• Opportunities for career progression

Working Hours

Standard working hours are Monday to Friday. Depending on the business and customer requirements, occasional early, late, or weekend shifts may be required.

How to Apply

Please submit your CV through Indeed. We are looking for a motivated and service-minded professional who enjoys helping customers, solving problems, and working as part of a collaborative international team.

Applicants must have the legal right to work in Norway.

Jobbtype: Deltid

Lønn: 27 000,00kr - 32 000,00kr per måned

Arbeidssted: Med reising