Customer Service Representative

Job Summary: Responsible for the greeting of customers calling in with questions on their prescriptions.

Job Duties:

• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job Skill Requirements:

• Strong communication skills
• Outstanding customer service skills
• Excellent organization skills
• Ability to multitask and prioritize
• General computer and keyboarding skills
• Successful completion of a pre-employment and/or random drug screening test

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: AS Degree or Higher in Business Administration or related field

Experience:

• Past experience in a customer service related field
• 3-6 months experience in a pharmacy/healthcare related industry