Customer Service Representative

Ri-Vive Wellness is a growing healthcare and wellness practice serving patients in California. The company provides primary care, wellness services, virtual healthcare, weight management, nutrition support, and other patient-focused services.

We are seeking a friendly, organized, and dependable Customer Service Representative to support patients, answer questions, schedule appointments, and assist with daily administrative activities.

Position Overview

The Customer Service Representative is a primary point of contact for patients and helps ensure they receive timely, professional, and helpful support.

Key Responsibilities

• Answer patient inquiries by phone, email, and other communication channels.
• Schedule, confirm, and reschedule appointments.
• Assist patients with general questions about services and appointments.
• Provide accurate information regarding clinic procedures and services.
• Maintain accurate patient and customer records.
• Follow up on requests and appointment-related matters.
• Assist with basic administrative and office tasks.
• Communicate with healthcare staff regarding patient questions or concerns.
• Protect patient privacy and follow company procedures.
• Escalate complex or sensitive issues to the appropriate team member.
• Provide friendly, professional, and patient-focused service.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, healthcare, medical office, or administrative experience is a plus but not required.
• Excellent communication and interpersonal skills.
• Strong organizational and attention-to-detail skills.
• Comfortable using computers, email, scheduling systems, and basic office software.
• Ability to handle multiple tasks and priorities.
• Professional, patient, and compassionate approach.
• Dependable and team-oriented work ethic.
• Ability to maintain confidentiality and professionalism.

What We Offer

• Competitive compensation.
• Stable full-time employment.
• Paid training and onboarding.
• Supportive and professional work environment.
• Opportunities for career development.
• Experience in healthcare, wellness, patient services, and administration.
• Paid time off and benefits for eligible employees.

Work Environment

This is primarily an office and patient-support position involving phone, email, computer, and scheduling activities. The successful candidate should be comfortable interacting with patients, handling multiple requests, and maintaining a professional and welcoming environment.

Why Join Ri-Vive Wellness?

At Ri-Vive Wellness, we focus on providing accessible, personalized healthcare and wellness services. As a Customer Service Representative, you will play an important role in creating a positive patient experience and helping our team deliver efficient, compassionate service.

If you are friendly, organized, dependable, and enjoy helping people, we encourage you to apply for the Customer Service Representative position.

Pay: $20.80 - $24.90 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person