Customer Service Representative

About the Role: Tarlac DigitalWorks Solutions is looking for a motivated and customer focused Customer Service Representative to join our growing team in Tarlac City. This is an entry level opportunity for individuals who enjoy helping customers, communicating clearly, and solving everyday concerns. You will assist customers through phone, email, and online channels while ensuring they receive accurate and friendly support.

Why Work With Us?

The Environment: Our Tarlac City office provides a professional and supportive workplace where new employees can learn, collaborate, and build their skills.

Training: We provide structured onboarding and job training to help entry level employees become confident in handling customer inquiries and support requests.

Technology: Our team uses modern communication and customer support tools to manage inquiries, document customer concerns, and provide timely assistance.

Growth: Employees have opportunities to develop their communication, problem solving, and technical skills while gaining valuable experience in the digital services industry.

Key Responsibilities:

Customer Support: Respond to customer questions and requests through phone, email, chat, and other approved communication channels.

Issue Resolution: Understand customer concerns, provide appropriate information, and escalate more complex issues to the appropriate team when necessary.

Customer Records: Accurately record customer interactions, requests, and resolutions in the company's systems.

Product and Service Assistance: Help customers understand basic features, services, procedures, and account information.

Follow Up: Monitor outstanding customer concerns and follow up when additional information or assistance is required.

Team Collaboration: Work with colleagues and other departments to help resolve customer issues and maintain a positive customer experience.

What We Are Looking For:

Experience: 0 to 1 year of relevant experience. Fresh graduates and applicants with no previous professional experience are welcome to apply.

Education: Senior High School graduate, college graduate, or undergraduate with relevant skills and qualifications.

Communication: Good verbal and written communication skills with the ability to explain information clearly and professionally.

Computer Skills: Basic knowledge of email, Microsoft Office or Google Workspace, and online communication tools.

Customer Focus: Patient, respectful, approachable, and willing to help customers resolve their concerns.

Mindset: You are willing to learn, comfortable receiving feedback, and motivated to develop your customer service skills in a professional environment.

Pay: Php17,000.00 - Php21,000.00 per month

Work Location: In person