Customer Service Representative

Job Overview

Kelly Kimberling Insurance Agency is a family-run business with deep roots in the

community. Kelly took over the agency from her father, Jon, who served as a Farmers

Insurance agent for 46 years. Today, Jon continues to work with Kelly, focusing on

financial and retirement planning, including Medicare products. Our mission is to build

long-lasting relationships with our clients, grounded in trust, mutual confidence, and

professional friendship. We strive to make every client interaction a positive experience,

providing top-tier insurance advice and simplifying the complexities of insurance. Our

commitment extends beyond our clients to our community, where we actively participate

and take leadership roles.

We are seeking a motivated Insurance Customer Service Sales Representative to

join our team. This role offers a base salary ranging from $35,000 to $50,000, with

additional opportunities for commission and bonuses. You will be responsible for

enhancing client relationships, supporting sales goals, and ensuring a high level of

customer satisfaction. We are looking for someone ready to grow their career, with the

potential to move into an office manager position in the future. A license is required

before starting, and we will support you with study materials and cover the initial costs.

If you're ready to build a rewarding career in insurance with a supportive and dynamic

team, we'd love to hear from you! Join Kelly Kimberling Insurance Agency and be part

of a legacy that values client relationships and community involvement. Apply Today!

Salary Range: $35,000.00 - $50,000.00 per year

Benefits

Annual Base Salary Based on Experience

Dental Insurance
Vision Insurance
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Health Insurance
Retirement Plan
Paid Time Off (PTO)
Hands on Training

Requirements

 Ability to obtain a required insurance license before starting, with support provided by the agency

 Basic computer literacy, including proficiency with Microsoft Word, Excel, and Outlook.

 Strong organizational, scheduling, and time-management skills.

 Excellent verbal and written communication skills.

 Detail-oriented with quick-learning and critical-thinking abilities.

 Enthusiastic and driven to succeed in a competitive environment.

Responsibilities

• Cross-sell and up-sell insurance products to existing customers.
• Perform risk analysis and field underwriting to match products with customer needs
• Serve as a client and claims liaison, managing communication and resolution of issues
• Handle general customer service duties, including responding to inquiries and resolving compaints
• Determine customer requirements to help identify specific products and solutions
• Solicit, sell, and negotiate new business policies.
• Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken.

About Us

Coleen Acker Farmers Insurance is a dynamic agency dedicated to protecting what matters most. We're seeking energetic professionals to join our vibrant team, committed to delivering exceptional service and building lasting client relationships. Grow your career with a trusted leader in the insurance industry!