CUSTOMER SERVICE REPRESENTATIVE

About the role

Talent Outsourcing Channel Solutions is seeking a dedicated and customer-focused Customer Service Representative to join our team in Davao City, Davao del Sur. This is a full-time position based in our Davao office, where you will be at the forefront of our customer interactions, delivering exceptional service and support to clients across various channels. As a Customer Service Representative, you will play a crucial role in maintaining and building positive customer relationships, directly contributing to our company's reputation and success. This role is essential to our operations, ensuring that every customer inquiry is handled professionally and efficiently.

What you'll be doing

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner
• Provide accurate information about products and services to resolve customer issues and concerns
• Document all customer interactions and transactions in the company database for future reference and quality assurance
• Process customer requests, including orders, returns, billing inquiries and account modifications
• Handle customer complaints with patience and empathy, working towards satisfactory resolutions
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Maintain comprehensive knowledge of company offerings and policies to provide informed assistance
• Escalate complex issues to supervisors or specialised departments as necessary
• Contribute to team goals and participate in performance improvement initiatives
• Adhere to established protocols, quality standards and compliance requirements

What we're looking for

• High school diploma or equivalent qualification
• Proven experience in a customer service or call centre environment, ideally 1-2 years or more; NO EXPERIENCE REQUIRED in some account
• Excellent verbal and written communication skills in English
• Strong listening and problem-solving abilities with a genuine desire to help customers
• Proficiency in using computer systems, databases and customer relationship management (CRM) software
• Ability to multitask and manage multiple customer interactions simultaneously
• Patience, empathy and a positive attitude when dealing with customers
• Strong attention to detail and accuracy in documentation and data entry
• Ability to work in a fast-paced environment and meet productivity targets
• Flexibility to work assigned shifts, including potential weekend or evening hours
• Proficiency in additional languages would be advantageous

What we offer

At Talent Outsourcing Channel Solutions, we recognise the value of our customer service team and are committed to providing a supportive and rewarding work environment. We offer competitive compensation packages, opportunities for professional development and training to enhance your skills and career progression. Our company provides a collaborative workplace culture where your contributions are valued and recognised. We also offer benefits that support work-life balance, including flexible scheduling options where possible, and a positive team atmosphere where you can grow your career in customer service. We are committed to creating an inclusive workplace and encourage applications from all qualified candidates.

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service outsourcing solutions, dedicated to delivering exceptional support and service excellence to our clients and their customers. With a mission to connect businesses with talented professionals who are passionate about customer satisfaction, we specialise in call centre and customer service operations. Our company values quality, reliability, and employee development, creating a workplace where talented individuals can thrive and build meaningful careers. We pride ourselves on our commitment to maintaining the highest standards of customer service whilst fostering a team environment that supports professional growth and success.

Apply now

If you are enthusiastic about delivering outstanding customer service and joining a dynamic team, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.