Customer Service Representative

About Us

MICO WORLD is a leading global internet company focused on social entertainment, with a diverse portfolio that includes products like MICO, YoHo, TopTop, and SUGO. With years of market expertise, the company has established a strong presence in the Middle East, Southeast Asia, North America, Japan, and South Korea. MICO WORLD operates in over 150 countries and regions, serving a global user base of over 200 million. We are committed to leading the global social entertainment industry, creating more positive emotional values worldwide.

Job title: Customer Service (SVIP User Operations )

Responsibilities:

• Responsible for the acquisition and development of high-value SVIP users, identifying potential users through proactive outreach, resource exploration, and social networking.
• Build and maintain long-term relationships with SVIP users to continuously improve user engagement, spending potential, and overall contribution to the platform.
• Manage daily communication, support, and relationship maintenance with SVIP users.
• Gain a deep understanding of SVIP user needs and develop targeted user operation and growth strategies.
• Analyze user data and insights to identify growth opportunities and increase user lifetime value.
• Collaborate with internal teams including operations, marketing campaigns, and product to optimize the SVIP user experience.
• Achieve company targets related to SVIP user acquisition and growth.

Requirements:

• Bachelor’s degree or above.
• Fluent in English (both spoken and written) is required.
• At least 1 years of experience in sales, business development, or high-end client relationship management. Experience serving high-net-worth (VIP) clients.
• Proven track record in sales performance or client acquisition.
• Strong networking and relationship-building capabilities.