Customer Service Representative

About the Company:

Expansive Healthcare organisation, leading healthcare innovations for over 70 years. They continue to move the industry forward, by helping to solve their customers' biggest challenges. The client operates in more than 300 offices and facilities around the world and is driven by dedication to improved outcomes for their clients.

About the Role:

The position's purpose is to provide exceptional customer service as the first point of contact for both inbound and outbound calls. You will be responsible for managing the end-to-end order entry process, ensuring customer information is accurate and up to date, and providing a high level of product knowledge and support. You will work closely with healthcare professionals across hospitals, as well as various internal teams, to ensure a seamless customer experience and consistently high levels of customer satisfaction.

Your main duties and responsibilities will include:

• Providing excellent customer service and support to customers through professional call handling skills
• Managing and analyzing incoming customer requests, to ensure the appropriate priority and attention is assigned
• Providing solid product and service knowledge
• Receiving and processing sales and rental orders, and ensuring that all records are maintained and up to date
• Ensuring customer details are accurate resulting in timely product delivery and invoicing
• Adhering to Compliance and Accountability by observing and following company policies and processes, ensuring a safe, ethical and efficient work environment
• Maintaining the highest level of security regarding both company and patient information
• Actively supporting various internal departments, particularly Sales and Operations, by communicating incoming orders and service requests
• Creating Quotes for hospitals/ Private Health Insurers/ Patients
• Following up on delivery timeframes
• Booking of couriers for return of product to warehouse

To succeed in this role, the successful candidate should meet the following criteria:

• Experience within a customer service role/call centre role, handling a high volume of calls
• Thrive and excel in a team environment
• Must have the ability to show empathy with customers & provide a high-class level of care
• Experience in order processing
• Great communication skills, excellent fluent English speaking and written
• The ability to alleviate stressful situations and create a sense of calm if required
• A High level of comfort working across multiple complimentary software platforms to complete a task eg, Salesforce CRM, various ERP systems, various reporting systems
• Good time management skills, organized and reliable
• Thrive under pressure with multiple tasks on hand; able to prioritise and identify issues that require escalation or wider stakeholder engagement
• Medical industry experience is highly desired

You must have full working rights in Australia to apply for this role.

APPLY NOW!

If you meet these requirements, and believe you have the potential, drive and capability to succeed in this role - apply now.

Or send your resume to [email protected]. Or for a confidential discussion call [0490 437 862](tel:0490 437 862).

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.