Customer Service Representative

Description

• Communicating with customers via email and live chat.
• Handling customer complaints, escalating to a manager if an issue cannot be resolved.
• Identifying and assessing customer needs to ensure satisfaction.
• Maintaining accurate and detailed records of customer interactions and accountinformation.
• Providing product recommendations when appropriate.
• Building strong, lasting relationships with customers to ensure they feel supported andvalued.
• Engaging in active listening through written communication and ensuring a calm,professional tone even in difficult situations.
• Responding accurately and efficiently to customer inquiries, providing clearexplanations and solutions.
• Applying a proactive approach with a customer-first mindset and strong salesorientation to help improve company performance and encourage repeat business.

Qualifications:

• No experience needed (experience is an advantage)
• Strong verbal and written communication skills in English.
• A University/College degree is preferred.
• Ability to work both independently and collaboratively.

Working Hours:

• MONDAY - FRIDAY - Night Shift: 8:00 PM – 5:00 AM (Manila Time)
• Breaktime: 1 hour
• Onsite in Mandaluyong, Manila