Customer Service Representative

Customer Service Representative

About the Role

We are looking for a friendly, professional and customer-focused Customer Service Representative to join our team. You will be responsible for communicating with customers, answering questions, providing support and helping to ensure every customer receives a positive experience.

This is a customer-facing role suited to someone who enjoys working with people, communicates confidently and can remain professional in a busy environment.

Key Responsibilities

• Acting as a first point of contact for customers
• Responding to customer enquiries in a friendly and professional manner
• Providing accurate information about products, services and processes
• Listening to customers and understanding their needs
• Resolving customer queries and concerns efficiently
• Escalating more complex issues to the appropriate team member when required
• Maintaining accurate customer records and information
• Following company procedures and customer service standards
• Communicating effectively with colleagues and other departments
• Supporting the team with general customer service and administrative tasks
• Maintaining a professional and positive approach throughout all customer interactions

About You

The successful candidate will ideally be:

• Friendly, approachable and confident when speaking with customers
• A clear and effective communicator
• Professional and reliable
• Customer-focused with a positive attitude
• Comfortable working in a busy environment
• Organised and able to manage multiple tasks
• A good listener with strong problem-solving skills
• Confident working independently as well as part of a team
• Professional and well presented

Previous customer service experience is desirable but not essential, as training will be provided for the right candidate.

What We Offer

• Full training and ongoing support
• A friendly and professional working environment
• Opportunities for personal and professional development
• Career progression opportunities
• A varied and customer-focused role

Job Type: Full time
Location: London

Pay: £26,500.00-£30,000.00 per year

Work Location: In person