Customer Service Representative

About the Company

Watermark Designs is a leading manufacturer of luxury plumbing fixtures and accessories for kitchen and bath. We have been headquartered in Brooklyn, New York for over fifty years and our elite collections have been incorporated into some of the world's most exclusive residences, hotels, and high-rises. We sell to thousands of kitchen and bath dealers across the country and have worked with world-renowned architects and designers on elite projects. Our commitment to distinctive product quality blends hands-on design, development, and cutting-edge equipment.

We value an entrepreneurial spirit and imaginative teamwork. We encourage our employees to push boundaries and to become thoughtful leaders.

About the Job
We are recruiting an experienced Customer Service Representative to join our team. The Customer Service Representative will interact with our company’s customers by addressing inquiries and resolving complaints, providing a high level of customer support. They will also facilitate the efficient operation of the Customer Service Department by performing a variety of clerical and administrative tasks.

Key Duties and Responsibilities

• Receive and handle requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
• Provide customer service by telephone answering inquiries regarding orders, shipping status, inventory status, product details, and problems they need resolved.
• Builds rapport with customers and works to ensure they receive excellent service.
• Coordinate with Sales Department and Department Managers as necessary to resolve customer issues.
• Timely communication with internal staff and customers
• Perform other assigned tasks and duties necessary to support the Customer Service Department and our customers.

Required Knowledge and Skills

• High school diploma or equivalent is required.
• Two years of experience in customer service or order processing is required.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Professional phone manner is essential.
• Minimum typing speed of 55 words per minute.
• Experience with Microsoft Office.
• Experience working with an ERP software system preferred.
• Ability to prioritize and manage multiple responsibilities.

Physical Requirements

• Must be able to remain in a stationary position for majority of workday.
• Must be able to lift up to 25 pounds at times.

Benefits:

• 401(k) Retirement Plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Paid time off.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person