Customer Service Representative

Job Title: Customer Service Representative

Pay: $19.00 per hour

Job Type: Full-time

Job description:

King GREEN is a lawn care company that has proudly been in operation for over 35 years. Our longevity is due largely to our team of dedicated employees; many of which have been with us for 10+ years.

Over the years, King GREEN has built a reputation for superior customer service. When our customers call us, a local employee is there to answer the phone, whether they have a general lawn care question or a specific problem related to weed control, fertilizer or aeration. Any time of year, King GREEN can proactively manage their lawn care needs, giving them peace of mind that their home or business is being cared for by true professionals.

We are currently looking for a well-rounded and qualified individual to fill a Customer Service Representative position.

Working hours will be Monday through Friday, 8am to 5pm.

Customer Service Representative Job Duties:

• Ensure customer satisfaction and provide professional customer support
• Communicating with customers through various channels
• Process payments
• Data entry
• Communicating and coordinating with other departments as necessary
• Making outbound collection calls

Customer Service Representative Job Requirements:

• Hours worked Monday through Friday, 8am-5pm
• Experience with Microsoft Office
• Experience in Customer Service
• Strong telephone and email etiquette
• Knowledge of lawn care industry preferred but not required
• Knowledge of Service Assistant software preferred but not required

Customer Service Representative Job Benefits:

• Health insurance
• Employer paid Dental and Vision insurance
• Employer Paid Life Insurance
• Paid Time Off and paid holidays
• Casual dress code

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you had any experience using customer management systems (like RealGreen or Workwave)?
• Have you worked in the service industry before (like lawn care, plumbing, electrical, etc.)?

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• Gainesville, GA 30507 (Required)

Work Location: In person