Customer Service Representative

About Adrian Magnus | Part of Carazo Enterprise SL

Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition.
Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica; we are driven by quality, heritage, and customer satisfaction in every market we serve.

Requirements

We are looking for a Customer Service Agent to join our team.

If you have experience in online customer service and a focus on service quality, this position is for you.

You should be proactive and proficient in using CRM systems and Microsoft 365.

In this role, you will be responsible for handling customer inquiries and issues efficiently and courteously.

Your problem-solving skills and commitment to service excellence will be key to your success in this position.

A dynamic work environment awaits you, where your contributions will be valued and you can further develop your customer service skills.

If you have a positive attitude and enjoy working with people, this opportunity is for you.

Must have:

• Excellent English communication skills — C1 -C2 (written and spoken)
• Minimum 2 - 3 years of customer service experience
• ¨ Please sumit your updated resume in English¨