Customer Service Representative

Job Overview

The 4 state Insurance Agency in Fort Scott is hiring Customer Service Representative to join our growing team. Our insurance agency is located in Girard; KS and we are excited to be expanding into Fort Scott!

As an Insurance Customer Service Representative, you will be the first point of contact for our clients. Your primary responsibilities will include assisting customers with inquiries, processing claims, and providing information about our insurance products. We are looking for someone who is passionate about helping others and has excellent communication skills.

Salary Range: $35,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Business Causal attire
Mentorship
Monthly Commission and Bonus opportunities
Community Involment
Networking Events
Retirement Plan
Evenings off
Leads Provided
Bonus incentive based on Agency performance
Retirement Plan
Business and Leadership courses available

Requirements

• Previous experience in customer service, preferably in the insurance industry.
• Strong communication and interpersonal skills.
• Knowledge of insurance products and regulations is a plus.
• Must hold, or be willing to obtain, an active Property & Casualty insurance license in their resident state.
• Must hold, or be willing to obtain, an active Life & Health insurance license in their resident state.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate information regarding insurance policies, claims, and coverage options.
• Process policy applications, renewals, and modifications.
• Assist clients in filing claims and follow up on the status.
• Maintain customer records and ensure accurate documentation.
• Resolve customer complaints efficiently and professionally.
• Collaborate with team members to enhance service delivery and improve customer experience.

About Us

Farmers Insurance Leah Smith is a dynamic agency empowering clients with smart insurance solutions. As a top-tier Farmers agency, we offer comprehensive auto, home, life, and business coverage. Our energetic team provides exceptional service, deeply rooted in community involvement, ensuring clients are well-protected and informed. Join us!