Customer Service Representative

Job Summary

We are seeking a motivated and sales-focused Customer Service Representative to engage with customers, understand their needs, and recommend products and services that provide value. This role combines customer service, relationship-building, and sales responsibilities in a professional, results-oriented environment.

Responsibilities

• Welcome and engage with customers in a friendly, professional manner.
• Present products and services based on customer needs.
• Identify sales opportunities and recommend appropriate solutions.
• Follow up with prospective and existing customers to support sales growth.
• Build strong customer relationships and encourage repeat business.
• Maintain accurate records of customer interactions and sales activities.
• Assist with resolving customer concerns while maintaining a positive experience.
• Collaborate with team members to achieve customer service and sales goals.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Confident, friendly, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.