Customer Service Representative

Key responsibilities

• Interact with customers in arranging their shipments, answering general inquiries regarding invoices, services, payments and quotes
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into the operating system
• Track and trace shipments as required
• Ensure timely movement and delivery of freight to customers
• Ensure accurate and timely client invoicing
• Comply with internal policies and procedures
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures

About you

• At least 1 year of customer service experience in a BPO setting
• Logistics experience preferred but not required
• Understanding of transportation documentation and terms is a plus
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Fluent in English
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Excellent telephone etiquette and customer service skills
• Must possess strong problem-solving and follow-up skills