Customer Service Representative

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person

• Handle and resolve customer complaints in a timely and professional manner

• Record and track customer concerns accurately in monitoring systems

• Escalate unresolved or critical issues to the appropriate departments

• Provide updates and follow-ups to customers regarding their concerns

• Coordinate with Operations, Dispatch, and other teams for issue resolution

• Monitor service quality and report recurring issues or trends

• Maintain proper documentation of all interactions and actions taken

Qualifications:

• Bachelor’s degree in any field (preferred)

• Experience in customer service or related role is an advantage

• Strong communication and interpersonal skills

• Problem-solving and conflict resolution skills

• Ability to handle multiple concerns and work under pressure

• Proficient in MS Office / Google Workspace

Key Skills:

• Customer-focused mindset

• Good communication (verbal and written)

• Attention to detail

• Time management

• Team coordination