Customer Service Representative

Department: Business Support

Location: Cheltenham

Compensation: £26,000 - £32,000 / year

Description Customer Service Representative – Calbarrie Compliance Services Contract: Permanent, Full-time

Location: Cheltenham (office based)

Hours: 8:30am to 5:00pm (1-hour lunch)

Salary: £26,000 - £28,000 per annum, OTE £30,000 - £32,000

About Us Calbarrie Compliance Services Ltd provides electrical safety testing and compliance services across the UK, covering fixed installations, portable appliance testing, emergency lighting, thermal imaging and remedial works. Calbarrie works across facilities management, retail, commercial, education and local authority sectors, with a strong focus on repeat business and long-term client relationships.

Part of the Celnor Group Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.

While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.

About the Role We are seeking a dedicated and proactive Customer Service Representative to join our team in Cheltenham.

This is a customer-focused role supporting both customers and the wider sales team. You will be responsible for maintaining accurate customer records, following up quotations, handling enquiries and developing strong relationships with existing customers.

The role includes making professional calls to existing customers to follow up quotations, encourage repeat business and support customer retention. This is a soft sales position with no cold calling and would suit someone who enjoys building relationships and delivering excellent service.

Key Responsibilities

• Update and maintain customer records within the CRM system.
• Follow up outstanding quotations and customer enquiries.
• Make proactive calls to existing customers to encourage repeat business and maintain relationships.
• Assist with sales administration activities, including processing customer orders.
• Handle customer enquiries via telephone and email.
• Provide excellent customer service and resolve customer issues efficiently.
• Work closely with the sales team to maintain accurate customer information.
• Maintain a high level of organisation and attention to detail.

Skills, Knowledge, and Expertise

• Minimum 2 years' experience in a customer service, sales administration or similar office-based role.
• Confident and professional telephone manner.
• Strong communication and interpersonal skills.
• Comfortable making soft sales calls and following up quotations.
• Experience using CRM systems and Microsoft Office, particularly Excel.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent problem-solving and time management skills.

What We're Looking For We are looking for a customer-focused individual who enjoys building relationships and providing excellent service.

The successful candidate will be organised, proactive and confident communicating with customers. You will take pride in maintaining accurate records, supporting team success and helping to generate repeat business through positive customer interactions.

Salary and Benefits We offer a salary of £26,000 - £28,000 per annum, with On Target Earnings of £30,000 - £32,000.

In addition, employees have access to:

• Bonus scheme linked to team performance
• Ongoing training and development opportunities
• Career progression opportunities within Calbarrie and the wider Celnor Group
• Supportive team environment

Calbarrie Compliance Services is an equal opportunities employer committed to diversity and inclusion in the workplace.

To apply, please submit your CV and a covering letter explaining why you're the right fit for this role.

*** Important information Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.

We are committed to creating an inclusive workplace where everyone is treated fairly, with dignity and respect, and where opportunities are accessible to all regardless of background. Diversity, equity and inclusion are fundamental to our culture and recruitment approach.

We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to the ethical, transparent and responsible use of technology.