Customer Service Representative

Customer Service Representative | $70K–$75K + super
Join a **customer-centric and supportive team within a global organisation generating $1B+ annually, with strong year-on-year growth, a collaborative culture and genuine opportunities to build your career.

Love helping people, solving problems and being the person customers can count on? This could be your next move.

We’re looking for a Customer Service Representative who brings warmth, energy and a genuine desire to make a difference. This is more than just answering calls and processing orders,  you’ll have the opportunity to build meaningful customer relationships, solve problems and take ownership of the customer experience from start to finish.

If you’re someone who enjoys a busy day, thrives on helping others and gets genuine satisfaction from finding the right solution, we’d love to hear from you.**Why you’ll love this roleYou’ll join a supportive and collaborative team where customer service is genuinely valued.
You’ll work alongside Sales, Purchasing, Supply Chain and Operations, giving you the opportunity to build your commercial and product knowledge while becoming a trusted point of contact for customers.
Most importantly, you’ll have the autonomy to own your customer relationships and make things happen.
Listen. Understand. Solve. Follow through.
What you’ll be doing

• Be the friendly and professional first point of contact for customers via phone and email
• Manage customer enquiries from initial contact through to resolution
• Process and coordinate customer orders accurately and efficiently
• Investigate issues, find solutions and keep customers informed along the way
• Respond to product, service, availability and delivery enquiries
• Liaise with Purchasing and Supply teams regarding backorders and product availability
• Work closely with Sales and Account Managers to deliver great customer outcomes
• Follow up on quotations, samples, orders and customer requests
• Build genuine, long-term relationships with customers
• Keep customer records and system information accurate and up to date
• Identify ways to improve the customer experience and internal processes
• Support the wider team with reporting and administration as required

What we’re looking forYou don’t need to have every box ticked. What matters most is your attitude, communication style and willingness to take ownership.

Ideally, you’ll have:

• 2+ years’ customer service experience
• Experience managing customer enquiries via phone and email
• Strong communication and relationship-building skills
• A natural ability to listen, understand and find solutions
• Excellent attention to detail and accuracy
• Experience processing orders or coordinating customer requirements
• Confidence working with different internal teams and stakeholders
• CRM and/or ERP experience
• Strong Microsoft Office skills
• Dynamics 365 experience is highly regarded

Experience in manufacturing, distribution, packaging, healthcare, FMCG or a similar environment will be advantageous.
The person we want to meet- You’re the type of person who doesn’t say, “That’s not my job.”
Instead, you think, “Let me see what I can do.”
You’re naturally warm and personable. You can build rapport quickly, stay calm when conversations get challenging and communicate with confidence and empathy.You’re organised, reliable and detail-oriented but you also know that great customer service is about more than getting the process right.

It’s about making people feel looked after.

If you’re ready for a role where your personality, initiative and customer service skills will genuinely be valued, we want to hear from you.

In the first instance please apply online for additional questions please call Victoria Farrow on (02) 9891 7424 9891 7424).
At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That’s why we welcome candidates from all walks of life and offer adjustments if needed. If there’s anything we can do to make the recruitment process more comfortable or accessible for you let us know.