Airspeed International Corp.
Customer Service Representative
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Angeles, Pampanga, Philippines
Work mode:
Onsite
Published on:
28 August 2026
What they need
The Customer Service Representative is responsible for providing efficient customer support and coordinating FCL and LCL shipments from booking through final delivery. The role serves as a key point of contact between customers, shippers, consolidators, carriers, and agents, ensuring timely updates and smooth shipment coordination. Responsibilities include monitoring shipment status, handling customer inquiries, ensuring accurate documentation and submissions, coordinating billing concerns, and addressing shipment-related issues. The position ensures compliance with international shipping requirements while maintaining a high level of customer satisfaction through responsive and reliable service.
Qualifications
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
- At least 1–3 years of experience in freight forwarding or seafreight operations
- Knowledge of FCL and LCL shipping processes and documentation (HBL, MBL, FSI, AFR, etc.)
- Familiarity with international shipping regulations and customs requirements
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