Customer Service Representative

TITLE: Customer Service Representative

FLSA Status: Full Time/ Non-exempt

Reports To: Director of Administration

Schedule: Monday-Friday, including alternating Saturdays

Location: Chula Vista

Summary:

Under the direction of the Director of Administration the Consumer Service Representative is responsible for managing consumer inquiries and concerns while providing administrative support to field staff. This role frequently addresses inquiries via phone, email, and text while managing the front desk. The Customer Service Representative plays an integral part in providing exemplary customer service through all interactions with visitors, consumers, and Stars Therapy team members.

Essential Functions:

Welcomes visitors, determines nature of visit and refers them to appropriate team members

Answers phones and helps caller by answering questions, providing general information and direction as needed

Responds to inquiries from field staff in a timely manner

Accurately enters data into various company software programs

Maintains required data records

Assists with departmental training as needed

Demonstrates ability to work independently and as a team

Communicates effectively by maintaining a professional demeanor at all times

Applies a high level of discretion handling confidential information

Builds and maintains professional relationships with team members, vendors and consumers

Ensures compliance with industry regulations including but not limited to HIPAA and all company policies

Performs additional job duties as assigned based on operational needs

Physical Requirements:

Ability to sit for the entire duration of the shift.

Ability to use a computer and iPad for the entire duration of the shift.

Ability to stand, bend, and lift up to 15 lbs as needed.

Knowledge Skills and Abilities:

Ability to multitask and work in a fast paced environment

Ability to problem solve and address concerns

Handle and gather confidential information

Demonstrate high attention to detail

Minimum Qualifications:

One (1) year of data entry experience (Preferred)

Bilingual in English/Spanish (Preferred)

Minimum one (1) year of customer service experience

Available to work on Saturdays based on operational needs

Proficiency in Google Suite, Excel, MS Word

Reliable Transportation

Must be able to successfully complete a background check

Must be able to submit verification of authorization to work in the U.S.A. upon hire

If you are passionate about making a difference and thrive in a customer-focused role, we encourage you to apply today!

NOTE: The duties listed above are intended only as illustrations of the various aspects of the position and the types of responsibilities that may be performed. The omission of specific statements does not exclude them from the position if work is similar, related or a logical assignment to the position and does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. The position description does not constitute an employment agreement between employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Stars Therapy Services is an equal opportunity employer. All applicants will be considered for employment regardless of age, color, creed, race, religion, sex, sexual orientation, gender, gender identity and/or expression, genetic information, marital status, national origin, veteran or disability status or any other characteristic protected by federal, state or local law. In addition, Stars Therapy Services will provide reasonable accommodation for qualified individuals with disabilities. Our locations are drug-free. Background checks are required before employment begins.

About Stars Intervention Inc

Stars Therapy Services is a bilingual, specialized, Early Intervention program delivering family-centered therapy for families throughout San Diego County. We established our program to meet the unique needs for families with children between birth to eight years of age. Stars Therapy Services works one-on-one with each child, in their natural home environment, while maintaining 100% parent participation. We are dedicated to ensuring the children we serve reach their full potential.