Customer Service Representative

Job Overview

Our office is quickly growingand we need someone who we can train to fit in our office puzzle! The position offered ispart-time but could lead to full-time for the right individual**.**. Our Customer Service Representative needs toexceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary.

We are seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys building relationships. In this role, you'll play a key part in ensuring our clients have a smooth and supportive experience throughout their insurance journey.

Apply for the position today by completing the form and completing the assessment.

Salary Range: $15.00 - $18.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Hands on Training
Licensing Assistance
Holidays off

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.

Responsibilities

• Provide prompt, professional assistance to clients via phone, email, and in person
• Process policy changes, billing inquiries, claims support, and documentation updates
• Educate clients on available coverage options and help them understand their policies
• Maintain accurate records and follow up on outstanding client needs
• Support the sales team with customer retention and policy renewals
• Uphold high standards of confidentiality and compliance with insurance regulations
• Contribute to a positive, collaborative, and service-driven office culture

About Us

Our local insurance agency is located in BARBERTON. Our team takes pride in providing each and every client with exceptional customer service while delivering them insurance products that best suit their needs. We are constantly growing and adding talent to our well established agency. If you are looking for a rewarding career in the insurance industry, then we encourage you to apply to our team today!