Customer Service Representative

Are you a people person who can talk to just about anyone AND catch the little details? We want to meet you!

Can Do Crew Plumbing, Heating & AC is growing, and we're looking for a Bilingual Customer Service Representative to join our Crew!

We're looking for someone who is friendly, dependable, upbeat, and knows how to make customers feel taken care of - but we're also looking for someone who pays attention to the details.

In this role, the little things matter. Names, phone numbers, addresses, appointment times, customer concerns, and accurate notes all affect what happens next. We need someone who can move quickly without sacrificing accuracy.

If you love helping people, have a great phone presence, notice the details others sometimes miss, and can comfortably switch between English and Spanish, you may be exactly who we're looking for.

What You'll Be Doing

• Answering incoming customer calls with a friendly, professional attitude
• Scheduling and coordinating service appointments accurately
• Communicating with customers in both English and Spanish
• Asking the right questions and gathering complete information about customer needs
• Entering accurate customer information, appointment details, and notes into our system
• Double-checking your work to make sure important details aren't missed
• Making outbound calls and following up with customers as needed
• Working closely with dispatchers, technicians, and the rest of our Crew
• Helping create the kind of customer experience that keeps people coming back
• Keeping up in a busy environment where priorities can change quickly

What We're Looking For

Bilingual English/Spanish is REQUIRED.

Strong attention to detail is a MUST.

We're also looking for someone who:

• Has excellent communication and customer service skills
• Takes pride in getting things right the first time
• Notices small details and doesn't make assumptions
• Is comfortable asking questions when something isn't clear
• Can multitask while still maintaining accuracy
• Is comfortable spending a good portion of the day on the phone
• Has basic computer skills and is comfortable learning new software
• Is dependable, punctual, and ready to work
• Has a positive attitude and works well with a team
• Can stay calm and professional with frustrated or upset customers
• Is organized and follows through
• Can work in a fast-paced environment without letting the details slip

Customer service or call center experience is preferred. Home-service experience is a plus, but we'll teach the right person what they need to know!

Who Does Well Here?

Someone who genuinely likes people.

Someone who hears a ringing phone and answers it instead of hoping someone else gets it!

Someone who can have a customer frustrated at the beginning of a call and feeling taken care of by the end.

And someone who understands that being fast is great, but being fast AND accurate is even better.

Our team depends on the information our CSRs collect, so we're looking for someone who takes ownership of their work and cares about getting the details right.

Why Can Do Crew?

We're not looking for someone to simply "answer phones."

Our Customer Service Representatives are often the first impression a customer has of Can Do Crew - and that's a pretty important job!

You'll be joining a growing local company where your personality, effort, accuracy, and ability to take care of people matter.

Think you'd be a great addition to the Crew? We'd love to hear from you!

Apply today and come grow with Can Do Crew Plumbing, Heating & AC!